Your local web designer covering Hull, Beverley, Hessle, Anlaby, Cottingham and East Yorkshire

Frequently asked questions
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Some of our most frequently asked questions

Website Design FAQ's

Why should i choose a custom web design instead of a template?

Our skilled designers will design and build your website in line with your branding. We create unique work that reflects your business and ethics.

We rigorously test your website design to ensure a smooth customer experience, eliminating bugs and optimising layouts. A web template is a pre-designed page that will not reflect your branding and values. A template will not showcase your business and could well look the same as your competitors.

Will my website come with a content management system (CMS)?

Absolutely YES, websites need to be updated regularly with new and interesting content.

The CMS will enable you to manage, update and edit your web content quickly and easily without any specialist knowledge or IT experience.

Do you provide website support?

Once launched, you can expect professional support whether it’s a query, or you want to add additional pages or functionality.

Small changes such as changing a phone number, address or an image (customer supplies the text/image) are usually free of charge but larger changes to the website structure or functionality are chargeable but are very competitively priced.

Will my website be optimised for SEO?

All our websites are built with SEO In mind.

SEO is the foundation of a good website and is essential, to this end we  plan from the start, however, if your website needs a boost or your competitors are ranking higher ,then we offer a wide range of affordable SEO packages.

Will my website project be outsourced?

Absolutely not, your website will be designed and built by the activ team.

Will I have access to the websites analytics?

We will set your website up with a Google Analytics account when we launch it.

This free tool will monitor and report on your website’s performance, so you know how many visitors your website is attracting, which pages are the most popular, and much more. 

How long does it take to build a website?

Typically it usually takes anywhere from 2 to 10 weeks to build a website from start to finish.

It is all dependent on us having all the information from you.

Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.

How do we communicate throughout the website build?

Before we begin working together, we’ll usually have an initial chat on the phone or via Zoom/Skype to discuss the project.

Once we get started, most of the communication will take place over email.

This makes the process a lot easier as we will have all the information saved and can come back to it later.

Once we’ve finished the project, we will book in your website training session.

What will you need from me?

It really depends on the type of website you want.

We’ll be able to discuss this on our first call before we start working together. Usually, as a minimum, we will need:

Images (varies, but things like your premises, products, services, of you and your team etc.).

Content for the website, for example: 
Team profiles

Videos you would like adding to the website

Information about your products, services, business etc. 

It really depends again on type of website and the pages you require, we will help you with this.

What if I don’t like the website?

This simply shouldn’t happen, you are involved in the build process all the way through, we have regular conversations and anything you don’t like is changed. 

Do you offer a payment schedule?

At activ Digital Marketing (East Yorkshire) we offer all websites with two options:

Fixed Price – A 50% payment with order and a 50% payment when you are happy for the website to go “Live” OR 3 months after the order signing if the site hasn’t gone live because we are waiting for something from you.

Pay-Monthly – An initial deposit then monthly payments (amount depends on type of website)

Who hosts the website?

Fast, Secure Hosting is included with all our websites(Fixed price websites require renewal each year after the first 12 months, Pay monthly websites the cost is included in the monthly fee) we also provide free technical support so you don’t have to worry. 

Can I update the website myself once it’s been built?

Yes, a comprehensive CMS (Content Management System) login is included with your website.

What if I don’t want to manage the website at all. Can you do it all for me?

Yes of course, cost would be based on the amount of work that you need us to do. You only pay when you want something doing.

I want to have an email signup form on my website? How can we do this?

Simply mention this during the build, we are happy to add this for you. 

How many pages do I get with my website?

The amount of pages will add for you is settled at the quote stage once we have spoken with you. However, if you want more (or less) pages during the build, let us know.

Once the site is live, you have the option of asking us to add pages (there may be a cost) or you can add pages yourself.

Will you write the text for me?

No one knows your business as well as you do, however, we do offer a content writing service where we can get a professional to work with you.

I already have a website, how easy is it to change it?

No problem, if you prefer it, we can use all the content and images from your old site, or we can start from scratch.

Once the new website is ready to go live, we simply need a login to the domain name, or we can supply the settings to you if you prefer to change them.

Will my website be mobile friendly?

Yes. Your website will be fully responsive and will look great on all devices.

We don’t charge extra for this. It comes as standard.

How long will it take to get to the first page of Google?

There is no quick answer to this, a website is a business marketing tool and as such your website will continue to require promoting.

We have had clients get to page one of Google very quickly and others never reach page one. Thins we recommend you do are:

Add your website URL to as many of the free and paid for directories on the internet.

Add your website URL to your vans/cars & business cards.

Tell as many people about your website as possible.

Alternatively buy an SEO package, these are usually a 12-month subscription and SEO professionals will promote your site for you.

Please read our tips on SEO and Social Media here.

Will you buy the domain for me?

If you don’t have a domain name we will purchase a “” domain for you and include it free of charge (renewal will become your responsibility after the initial 12 months).

The domain name will remain yours even if you leave us in the future. 

Will you meet with me face to face?

Absolutely, however, if you are not in the UK or are more than 50 miles from Beverley, East Yorkshire there may be a cost.

What if I want to move my website?

We value you as a client, but if you want to move, you can. 

Once your website is fully paid for, you can move your site to another designer or to your own WordPress hosting if you wish.

There is a one-off charge of £200 to package your website, and we include a report showing any 3rd party licences you may need to purchase.

You would of course lose our first class support and our fast, secure hosting.

Note: Some other wed design companies will not let you move your site off their servers.

Still need answers?

We’re happy to talk to you about any questions you might have – just get in touch with us to find out more.

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